![]() ![]() Set up an identical print queue to publish with Mobility Print where Override user-level settings is enabled, and Do not show account popups and allocate jobs to: ‘user’s personal account is checked.Change Account Selection to Automatically charge to personal account, or have the user log into the Mobile web client to select any shared account.In PaperCut NG/MF, go to Users > Username > Details.This determines if there is a problem with account selection. Is account selection enabled?ĭisable account selection to see if the job will print using the user’s personal account. Is the user or print queue configured in PaperCut NG/MF in a way that requires the user to run the User Client? Any settings configured for the user or printer in PaperCut NG/MF still apply to the print job when it leaves Mobility Print and passes through the print server. If a PIN is needed, a workaround is to set up an identical print queue with this setting disabled, expressly to publish through Mobility Print. Is there an authentication prompt from the driver? If so, disable this setting (usually found in the on the Windows print queue, Printer Properties, Device Settings tab. Confirm whether this is the case by printing a test page from the Windows print server. Some print drivers can be configured to show an authentication prompt for a user or department PIN. Check print driver settingsĬheck if the print driver is configured to require a PIN Open Services.msc and make sure that both the Windows Print Spooler and PaperCut Print Provider services are running. A zealous admin may restart the Print Spooler service while troubleshooting, and forget to resume the Print Provider service afterwards. Here’s some things to check to figure out why jobs might go missing: Is the Print Provider running?Ĭheck if the Print Provider service on the Mobility Print server running Missing print jobs generally happen when the user hits print, but for some reason, the print job never comes out. Have a look at Test pages failing to print for information. We’ve heard of print jobs disappearing for Windows clients when the SysAdmin has configured Group Policy to block IPP Printing. Printing works for all computers except Windows computers …oh, don’t forget “turning it off and turning it on again”. ![]() See this Knowledge Base article for detail. On Mac systems, sometimes a failed authentication (for example invalid username or password) might result in jobs not printing.Check the Logs section in the PaperCut NG/MF Admin Interface to see if a job is being denied for a reason. All print jobs through Mobility Print are enforced in PaperCut NG/MF. Verify that PaperCut’s filters or quota policies are not preventing printing.Try printing a test page directly from the Mobility Print server using the operating system’s test print page. My users can find printers, but can’t print. For solutions, look at Hold for Authentication. Check Authentication per job is enabled and the user has tried to save their printing credentials in the Ke圜hain.Ask them to click the refresh button and enter the correct credentials. the user enters the wrong credentials when printing from macOS to Mobility Print.Why do my macOS users see a ‘Hold for Authentication’ message in the job status window? If you’re able to print successfully, but the job is going missing / not printing, scroll down to the missing print jobs section. Here are some tips for troubleshooting what can go wrong when someone can’t print. PrintingĮven though cmd-P or ctrl-P is so easy, sometimes there are snags. The troubleshooting information below is only relevant if the users can at least send a job to a Mobility Print queue. PRODUCTS FEATURED Troubleshooting print jobs ![]()
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